Victim Support has been commissioned to run this service by Norfolk’s Police and Crime Commissioner Stephen Bett.
This service is free, confidential and available to everyone.
You can contact Victim Support whether or not you want to report the crime to the police – help is available whatever decision you make.
Talk to someone on the phone
Call 0845 456 5995
Lines are open Monday to Friday 9am to 6.30pm and Saturday 10am to 4pm.
You’ll be charged 1p to 12p per minute from a landline and 5p to 40p per minute from a mobile, depending on your network and call plan.
Outside these hours call 0808 1689 111
Lines are open Monday to Friday 8pm to 8am and weekends from Saturday 5pm to Monday 8am.
It’s free from a landline, but you may be charged if you call from a mobile.
Alternatively, you can send an email to firstname.lastname@example.org
For more information on how Victim Support can help you, visit the website.
Victim Support also has a website called ‘You & Co’ set up to support young people who have been affected by crime.
If you’d like information on reporting a crime, please visit the Norfolk Police website. You can get advice and support to report a crime to the police from Victim Support too.
Looking for specialist support?
The PCC and Victim Support work with a number of organisations across the county who provide specialist support to people affected by crime. Those organisations include, but are not limited to:
Action Fraud is the UK’s national reporting centre for fraud and internet crime. You should report to Action Fraud if you have been scammed, defrauded or experienced cyber crime.
Action Fraud works with Victim Support to help victims cope and recover from what they’ve experienced. They also offer advice on protecting yourself against fraud and cyber crime, including regular alerts on verified scams in your area.
Victim Support has been commissioned by the PCC to provide a restorative justice service for Norfolk. Restorative justice gives victims the opportunity, in appropriate cases, to meet with the offender in a safe environment to ask questions and explain the impact the crime has had on them. If you think you could benefit from restorative justice, find out more on our Repairing Harm page.
Victims’ Information Service
There is also a national Victim Information Service website set up by the Ministry of Justice which provides information on local victim support services based on your postcode.
The website also brings together information on what will happen after reporting a crime, the people you might meet, the help you should get and how to complain if something goes wrong.
Telephone information line: 0808 168 9293 (24 hours from 1 April 2015)
Citizens Advice Witness Service
Citizens Advice provide a free, confidential support service for witnesses in over 300 criminal courts across England and Wales. Their trained volunteers offer emotional support and practical help to witnesses before, during and after the trial.
The Citizens Advice website also provides information on going to court as a witness.
If you have any questions, please email the Witness Service Team – email@example.com
Commissioning victim support services
Your PCC is responsible for commissioning emotional and practical support for victims of crime in Norfolk.
Decisions about which services to commission are informed by a Victim, Witness and Offender Needs Assessment (PDF, 715.8 KB) for the county. The desired outcomes of the services commissioned include:
- Helping victims to cope with the impact of crime
- Helping victims recover from the harm they have experienced
- Supporting victims through the criminal justice system.
Full details of the services commissioned by your PCC to support victims and witnesses can be found on our Commissioning pages.
Putting victims first – The Victims’ Code
The Code of Practice for Victims of Crime is a key part of the Government’s strategy to ensure the criminal justice system puts victims first. The Code outlines what kind of support victims of crime can expect to receive from service providers which, as well as Police and Crime Commissioners (PCCs), include the police, prison service and court service.
Under the Code, which was revised and re-published in November 2015, your PCC is a ‘service provider’, responsible for providing support services to victims of crime. Services must be available for those who wish to contact the police and for those who seek support but do not want the police to be involved.
More information on the Victims’ Code is available from the gov.uk website, including guides to the support you can expect to receive from the criminal justice system if you are a victim of crime.
For witnesses, the Witness Charter, which was updated by the Ministry of Justice (MOJ) in December 2013, sets out the standards of care a witness to a crime or incident in England and Wales may expect from each of the service providers involved in the criminal justice system, The Charter applies to all witnesses of a crime, whether supporting prosecution or defence and to character witnesses but not expert witnesses.