Your Police and Crime Commissioner (PCC) works with the Chief Constable to make sure the policing service received by communities in Norfolk is professional, effective and efficient.
If we get things wrong, we would like you to tell us so that we have an opportunity to apologise and put things right. Equally, we are always appreciative of any complimentary comments when communities feel something has been done well.
OPCCN Complaints Handling Policy (PDF, 300.7 KB)
Supplemental Policy on Persistent and Vexatious complaints (PDF, 99.1 KB)
Complaints against Norfolk Constabulary
Your PCC is responsible for monitoring how the Constabulary handles complaints against its officers and staff. He is not involved in the investigation of such complaints.
Complaints against Norfolk Constabulary should be sent to the Professional Standards Department who will respond to you.
Professional Standards Department
Norfolk and Suffolk Constabularies
- Telephone: 101
You also have the right to make a complaint against Norfolk Constabulary directly to the Independent Police Complaints Commission.
Complaints against the Chief Constable of Norfolk Constabulary
Your PCC has a statutory duty to consider complaints against the Chief Constable. If you wish to make a formal complaint against the Chief Constable, please contact Stephen in writing. Please note that the Office of the Police and Crime Commissioner cannot investigate anonymous complaints and will not enter into correspondence with individuals who have used foul or abusive language.
Complaints against the Police and Crime Commissioner or his staff
Any complaint about the conduct of your PCC, his Deputy, staff, policies and procedures or any volunteer working on his behalf, should be put in writing to the Chief Executive, Mark Stokes. Mark has been given delegated authority by the Police and Crime Panel to carry out the initial handling of complaints. He will pass complaints on to the Panel if deemed appropriate.
Details of any formal complaints against Stephen are published below.
- Complaints Report to Police and Crime Panel - December 2015 (PDF, 558.4 KB)
- Complaints Report to Police and Crime Panel - February 2015 (PDF, 156.9 KB)
- Complaints Report to Police and Crime Panel - January 2014 (PDF, 185.1 KB)
- Complaints Report to Police and Crime Panel - July 2015 (PDF, 563.7 KB)
- Complaints Report to Police and Crime Panel - March 2016 (PDF, 554.7 KB)
- Complaints Report to Police and Crime Panel - October 2014 (PDF, 227.8 KB)
Whistleblowing is the reporting (through confidential channels) of any behaviour which is suspected to be illegal, improper or unethical. Statutory provisions relating to the disclosure of information by employees (known as whistleblowing) to expose malpractice, criminal offences, etc. within an organisation apply to police officers, police staff and the staff of the Office of the Police and Crime Commissioner for Norfolk (OPCCN).
It is the responsibility of all staff of the OPCCN to report any behaviour which they suspect may be corrupt, dishonest or unethical and all staff are encouraged to do so.
Individuals are protected from action by their employer (e.g. victimisation or dismissal) in respect of disclosures falling within categories set out in section 43B of the Employment Rights Act 1996. They can be reassured of total confidentiality or anonymity if they do not wish to provide their details, however if a response is required, then contact details should be included.
These statutory provisions are reflected in the policies and guidance that apply to staff of the Constabulary and the Police and Crime Commissioner and which set out the mechanisms available for confidential reporting and actions to be taken. This information can be accessed by Constabulary and OPCCN staff on the intranet, or advice can be sought from the Professional Standards Department.